Privacy Policy for Prospera Behavioral Health
Effective Date: May 1st, 2025
At Prospera Behavioral Health, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage with our services. By using this site, you agree to the terms outlined below.
1. Information We Collect
We may collect the following types of personal and health-related information:
-
Personal Information: Name, email address, phone number, address, date of birth, and other identifiers you provide.
-
Health Information: Information related to your mental health, treatment history, or medical status, particularly if you are a client or contact us regarding services.
-
Usage Data: Data on how you use our website (e.g., pages visited, IP address, browser type).
2. How We Use Your Information
We use the information we collect to:
-
Provide mental health services
-
Communicate with you regarding appointments or inquiries
-
Improve our website and services
-
Fulfill legal and ethical responsibilities
-
Respond to emergencies or safety concerns, if necessary
We do not sell your personal information to third parties.
3. Confidentiality and HIPAA Compliance
Prospera Behavioral Health complies with the Health Insurance Portability and Accountability Act (HIPAA). Any health information you provide is treated as Protected Health Information (PHI) and handled according to HIPAA guidelines. This means:
-
We only share PHI with your written consent (except as required by law)
-
We take steps to secure your information
-
We limit access to authorized staff and providers only
For more details, please request our full HIPAA Notice of Privacy Practices.
4. Information Sharing
We may share your information:
-
With third-party service providers who support our operations (e.g., scheduling, billing)
-
With law enforcement or authorities, if required by law or court order
-
If there is a concern for your safety or the safety of others
All third-party partners are required to protect your information.
5. Your Rights
You have the right to:
-
Request access to your information
-
Correct or update inaccurate data
-
Request that we limit or stop using your data (where applicable)
-
Withdraw consent at any time (may affect our ability to provide services)
To exercise your rights, please contact us at (713) 804-9120.
6. Data Security
We use administrative, technical, and physical safeguards to protect your personal and health data. While no system can guarantee complete security, we actively monitor and update our protocols to maintain industry-standard protection.
7. Cookies and Website Analytics
Our website may use cookies to improve user experience and analyze usage patterns. These cookies do not store personal health information.
You can disable cookies via your browser settings.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites.
9. Children’s Privacy
Our services are intended for individuals 13 years and older. We do not knowingly collect personal information from children under 13 without parental or legal guardian consent.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the new effective date.
11. Contact Us
If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us at:
office@prospera-bh.com